• Return Policy is simple. Ensure that you can only claim the product within 24 hours. After that, requests will not be accepted.

• All the products we deliver are original products with their official coverage.

• The product must be in its original condition.

• If you receive an electronic item in a damaged/broken, expired condition, or any product that does not match its description, you can return it within 24 hours for replacement/exchange.

• For complaints, contact us through the official phone number or place an email at support@asadexstore.com.

• If you fail to contact us through the phone number, then you must drop an email to us within the time limit.

• For a complaint, you have to mention your order number and the proper reason for returning the product.

• Products imported from China have only a 24-hour check period; after that, no claim will be accepted.

• Electronic products that have a 6-month or 1-year coverage will need to be claimed by you at that brand’s service center.

• If the parcel is open or unsealed, then you must inform us.

• If the product is broken during shipping or some item is missing in the parcel, then inform us with the relevant query.

• Mobile coverage will be claimed at their company’s service center.

• Return is only possible if the product is unopened.

• Return of opened products is only possible if a fault is found.

• If a fault is claimed in a non-faulty order, then shipment charges will be paid by the customer.

• For returning a product, shipping charges are paid by the customer.

• You can ship it to us using any courier service.

Refund Policy

• The amount for any product will not be returned.

• Your faulty product will be replaced with a new one within a couple of days.

• You can also get a voucher of that amount and buy any other product using that voucher.

• For getting a voucher, you must contact us.